Privacy Policy

Who We Are

Luxe Roots is an Australian cosmetics brand based in Melbourne, Victoria, Australia. We operate luxeroots.com.au and sell our products through Amazon Australia.

• Business Name: Luxe Roots
• Location: Melbourne, Victoria, Australia
• Website: luxeroots.com.au
• Email: info@luxeroots.com.au

Information We Collect

Information You Provide

• Name and email address for newsletter subscriptions.
• Name, email address and message content submitted through contact forms.
• Any information voluntarily provided by you.

Automatically Collected Information

• Browser and device information.
• Pages visited and website activity analytics.
• IP address and country/city level location information.
• Cookies and similar technologies.

Payment Information

Luxe Roots does not collect or store payment information. Purchases are processed through Amazon Australia under Amazon's own privacy policy.

How We Use Your Information

• Respond to customer enquiries.
• Provide newsletters and product updates where consent has been provided.
• Improve website performance and customer experience.
• Meet legal obligations under Australian law.
• Analyse website traffic using anonymised information.

How We Protect Your Information

• Encrypted HTTPS connections.
• Secure third-party providers.
• Restricted access to personal information.
• Regular security reviews and updates.

Your Privacy Rights

• Access your personal information.
• Request corrections.
• Request deletion where legally possible.
• Unsubscribe from marketing communications.
• Lodge complaints regarding privacy handling.

Cookies and Tracking Technologies

Our website uses essential cookies, analytics cookies and marketing cookies to improve website performance and user experience.